Staff Highlight – Caitlin Yorio

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Caitlyn Yorio from Verona, PA is our featured staff highlight this month. Caitlin started with our agency last November and serves on Team AmeriHealth for Allegheny county.

Caitlin is a graduate of the University of Pittsburgh with a Bachelor of Science in Applied Developmental Psychology. She lives in the Pittsburgh area with her friends and family all nearby. She has two nephews, Grayson (8) and Quinn (4) who are like her own. Caitlin has an older brother, Michael, and 2 younger sisters Ashley and Brittany.

Traveling and going to Steelers games are some of her favorite things to do and her favorite season is summer. Recently, Caitlin has been interested in cycling and pure barre fitness exercise.

When asked what her biggest goal in life is, she said it is to show that she has worked hard for everything that she has and has done. She hopes that includes a summer beach house of her own one day!

If she did not work here or in this field, Caitlin would love to be an Occupational Therapist for Early Intervention or own her own daycare for children with disabilities.

Her favorite thing about working at AUCP is the support from all of the staff. She says, “it’s such a good feeling to know that you have others who may have experienced the same situation and have some suggestions for you on how to get through it. Everyone is willing to help find resources.” The most challenging part of her position is remembering that she cannot solve everything for her participants.

Caitlin’s supervisors say that she is a joy to work with. “From day one, she was a perfect fit. She is friendly, very motivated, and eager to help out as many people as possible. Caitlin has a great personality and gets along very well with her peers and has built trusting relationships with her participants and their families. Caitlin is always willing to go the extra mile and then some.” They say that they are so fortunate to have her as part of their team.

Staff Highlight – Ryann Love

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For April’s staff highlight, we have Ryann Love who is part of our AmeriHealth team serving Northumberland, Union, Snyder, and Juniata counties. She will be celebrating her 1 year anniversary with AUCP soon. Ryann attended Keystone College and Marywood University.

Ryann lives with her husband of 2 years (pictured) and their two guinea pigs, Han Solo and Chewbacca. She says they’re her pride and joy. Some of her favorite interests are learning about animals, going to the gym, and relaxing. She also loves to travel, her favorite place that she’s been to so far is the Bahamas.

Her biggest goal in life is to make a difference in other lives. It is rewarding when she feels like she is making a positive impact in someone’s life.  If she did not work at AUCP, her inner child would have her working in a veterinarian’s office since she has always loved animals.

The thing she likes most about working at AUCP is the supportiveness of the company and her team. She says this is the most supportive company she has ever worked for. The most challenging part of the job for Ryann is having barriers to a participant’s services. You want to do everything possible to help reduce the barriers to give the participant what they need,  but sometimes it takes time, which can be out of the Service Coordinator’s control.

One of Ryann’s supervisors, Linda Freidhoff, only has wonderful things to say about her. “From the start, Ryann was eager to learn as much as possible and took off running.  She is a quick learner… and is not afraid to tackle some tough issues. Team AmeriHealth has benefited from Ryann’s quick understanding of the processes and she has offered to train and assist the team within a very short time of being employed at this agency. Ryann has been a delightful addition to Team AmeriHealth, she brings joy and liveliness to our team!  Ryann has a knack for knowing what to say and has a talent for coming up with some creative ideas to bring unity to Team AmeriHealth.”

Staff Highlight – Cait Farber

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This month for our Staff Highlight, we are featuring one of our new Community Health Workers, Cait Farber. Cait was the HUB spotlight for the 1889 Jefferson Center for Population Health. Below are some excerpts from her interview. You can read the full article on their website at www.1889jeffersoncenter.org/.

Tell us about yourself. What drew you to the Community Health Worker position in the first place?

My name is Caitlyn, but I like Cait. I’m 27 years young, a lifelong Cambria county native, and a tired psychology student. I’m a very proud mother of two beautiful and bossy toddlers that were my inspiration for my recent joining of CASA (Court Appointed Special Advocates for Children).

It was early on that I found my passion for helping people. I spent most of my life clawing my way out of poverty, generational abuse, and overall bad luck. Eviction, abuse, single parent life, homeless, unemployed… I’ve been there. It’s so hard to pull yourself out of it, but it’s not impossible. It’s what makes me a competent and successful community health worker. I’m not here to tell you how to live. I’m an everyday member of our community who has used the exact resources I refer my participants to. The moral of my story would absolutely have to read, “Be who you needed.” I am who I needed.

What do you feel is the most important quality for a CHW to bring to the table when working with a participant?

The most important quality to have to be a CHW is genuine compassion. Sometimes we are put in situations that challenge us, and you will need to put yourself in the other person’s shoes. You need to care more about your participants more than checking all the boxes and meeting a quota. We are all people who have struggled like the people we serve. This means we can relate to the people we serve on a personal note. To be a community health worker, you have to be strong, resilient, determined but also cordial, receptive, and patient.

What is the most challenging part of being a CHW?

The most challenging part of being a CHW is finding a barrier or a gap in services but having little power to change it quickly. We want to be aware of the mind, body, and soul cohesively, but also individually, as each participant has their own life. This includes physical health, but also social, emotional, and spiritual well-being.

February 2021 Staff Highlight

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For the staff highlight for the month of February, we would like to introduce you to Da-Trice Burns. Da-Trice has been a Service Coordinator at AUCP since March of last year working for team UPMC in the central region of the state.

Da-Trice lives in Hermitage, PA, but was born in Sharon and then moved to Ohio for elementary school and from there finished high school in Tampa, Florida. She received a bachelor’s degree in Psychology and 60 credits in elementary education from Theil College in Philadelphia, PA.

Da-Trice has a wonderful family that consists of her fiancé, 4 children (ages 17, 16, 14, & 8), a 2-year-old miniature pinscher/chihuahua mix named Ace, and a kitten named Cain. Like any proud mom, Da-Trice boasts about how awesome her children are. Their schedules are full of high school and college classes, cheerleading and softball, and of course a few video games in the mix, too! Outside of spending time with her family, she enjoys reading, meditating, and listening to music.

When asked what her biggest goals in life are, she says she loves to make those around her smile and be happy. She also wants her children to succeed in life and to go further than she could ever imagine for herself.

Working at AUCP over the last year, Da-Trice has really begun to enjoy getting to know her participants, assisting them with their concerns, and feel like she has made a difference in their lives. She also loves the team that she works with, the teamwork makes the job so much more enjoyable. The most challenging parts are the sometimes overwhelming workload and not being able to handle situations for her participants that are out of her control. If she were not a Service Coordinator, Da-Trice says she would like to be a clinical psychiatrist with her own practice.

Participants have stated that Da-Trice is a wonderful person! She works diligently to help them, is in-tune with their needs, and always follows-up when she says she is going to. Her supervisor says she is a great addition to the UPMC team and we agree! We’re glad she is part of the AUCP family!

December 2020 Staff Highlight

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This month, we would like to introduce you to Gwendolyn Msolomba. Gwen has a Bachelor of Science in Biology and Business from Carlow University and a Masters in Education from Ashford University. She is a supervisor for our AmeriHealth team and our Community Health Workers.

Gwen was born and raised in Johnstown, PA. Family means a lot to Gwen! She has three brothers and a loving mother, Jackie who is her biggest fan and supporter. She is also a fun and adventurous aunt and godmother to her three nephews, a great-niece, 3 goddaughters, and 4 godsons. Gwen is the glue that holds her family together. She also has a dog, Zack, and a turtle, Versace.

For hobbies, Gwen enjoys braiding hair and dancing! She teaches West African Dance at Saint Francis University and a free class at the Bottleworks in Johnstown, PA. One of her greatest passions is to see all children succeed. In fact, her biggest goal in life is to open a recreational center in Johnstown to create a safe place for youth to hang out and learn the skills they need to live on their own.

Gwen has been with AUCP for 5 and a half years.  She says she loves the team approach that we have transitioned to over the last few years. She enjoys the teams that she is a part of and the flexibility that this job offers. The most challenging part of her position is the process to match participants with the things that they need, sometimes it takes longer than we want it to. If Gwen did not work at AUCP, she would like to be a Behavioral Specialist Consultant.

All of us here at AUCP love working with Gwen! She has a great sense of outspoken humor and is able to maintain her cool in the toughest of situations. Gwen makes work fun and we are so glad that she’s part of our family.

November 2020 Staff Highlight

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This month for our Staff Highlight, we are featuring one of our new Community Health Workers, Christy Berzonski. Christy was the HUB spotlight for the 1889 Jefferson Center for Population Health. Below are some excerpts from her interview. You can read the full article on their website.

Tell us about yourself: I am a mother of three with a boy and two girls. I was a young mother at 21. I always wanted to be a mother but never knew what I wanted to do with my life. I was a nursing assistant for a year and then did retail for over 20 years. I went back to school in my 30’s and got a certificate in coding and billing. My real passion, though, all these years has been helping people. My husband had cancer when he was in his early 20’s, and I learned real fast what a great community I had living in Somerset County. Friends and strangers came together to raise money for my family since my husband couldn’t work. People we didn’t know were sending us gift cards and dropping off food. It was then that I decided Cancer was my main outreach. I wanted to give back to the community that helped me, that was also going through this terrible disease. So I started fundraising. I have helped kids with cancer and adults by organizing bike runs, basket parties, spaghetti dinners, Walmart Heart program, and painting parties. I enjoyed searching for resources and meeting new people and learning their stories. We all have a story or a purpose and I believe mine is to help others. I encourage my daughter, Analeigh, to do the same by taking her for volunteer opportunities with Johnstown Food Truck and Windber Community Kitchen. I also love to scrapbook because I feel they tell your family story and I love capturing memories.

What drew you to the CHW position in the first place? When I learned of this position, I was drawn to it. They wanted someone from the community for the community. It didn’t require a degree. They wanted someone who has walked similar walks and that could pull experiences and relate to the participant. I am a mother, so what better way to relate! I also had to use a lot of the same resources when I had my first two children and again when my husband got cancer. I am excited to make an impact and empower these women. I loved that we aren’t telling them what to do, but listening to them and putting them in charge of their own life plan. We are just there to give them the tools to accomplish the things they want.

What is the most challenging part of being a CHW so far? The hardest part of this job is hitting a roadblock: To find a gap in resources or have a safety concern and not be able to instantly protect them.

Staff Highlight – Lindsay Vogt

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We would like to introduce you to Lindsay Vogt, a Lead Service Coordinator on our Amerihealth team. She’s been a Service Coordinator for almost 5 years, first with UCP Central and then with us after the merger. Lindsay is from Lewistown, PA, and serves Mifflin and Juniata counties. She has a Human Development and Family Studies degree from Penn State.

Lindsay and her husband have been together for 15 years and married for 10 years. Together they have 2 children. Their daughter, Quinn (6) does gymnastics, ballet, tap dance, and recently started kindergarten. Their son, Quay (4) loves wrestling, WWE, hanging out with his daddy, and goes to preschool. As a family, they enjoy watching and hosting football parties, especially Notre Dame.

Lindsay says that her biggest goals in life have always been to have a job she loves that pays well and to be a good mom to her kids. If she didn’t work at AUCP, she’s not sure what she would do. When she graduated college she worked in a nursing home for 3 years, but it became more about money and less about quality. Lindsay says that she likes the flexibility and trust she receives from her Supervisors at AUCP. The most challenging part of her job is when she has relay hard news to participants and dealing with difficult people.

Lindsay is dedicated and passionate in ensuring her participants get what they need.  Her supervisor says that she has a huge heart and shares her compassion with her participants and staff. Always diligent to get her work done in a timely manner and is quick to assist other staff with work, offer training, and support.

September 2020 Staff Highlight

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We are very excited to introduce you to our staff highlight this month, Ashley Malkin. Ashley has been with us for one year, first as an intern, and then hired on full-time as our Staff Accountant handling accounts receivable, accounts payable, and general ledger reconciliations for the agency. She has a Bachelor’s degree from the University of Pittsburgh at Johnstown and an Associate’s degree in Accounting from Penn Highlands.

She is from Cairnbrook, PA where she lives with her fiance, Shane, and their three dogs. Marsha, a senior dog, whom they adopted two years ago, and Yuna and Bellatrix, both 9 months old.

During her free time, she enjoys reading, cuddling with her dogs, and watching Netflix. If she weren’t an accountant, Ashley says she would like to be a librarian. Her favorite thing about working at AUCP is getting to work under Kelly, our Fiscal Manager. Ashley says she is a great supervisor and she has taught her so much over the last year.

We are all so thrilled to have Ashley as part of our family here at AUCP. Kelly says “she has quickly become a valuable team member… always willing to help out her coworkers and is a pleasure to work with.” Ask anyone that has gotten the chance to work with her and they would agree!

August Staff Highlight

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For June, we would like to introduce you to Amanda Urban as our staff highlight. Amanda is a Lead Service Coordinator on our UPMC Community HealthChoices team serving the Bedford and Somerset counties. She is from Berlin, PA, and is the oldest of 3 children in a family of five, plus 2 fur-children of her own (pictured).

Some of her favorite activities include going to farmer’s markets, thrifting and repurposing furniture, cooking, and baking. Her biggest goal in life is to simply love her life.
Amanda attended the University of Pittsburgh at Johnstown to receive her Bachelor of Science in Psychology. She says that if she was not in the social work field, she would work with dogs owning her own grooming business.

Amanda has been a Service Coordinator at AUCP for a year and a half. Her favorite part of working here is the people that she interacts with daily and that no day is ever the same. The most challenging part of her job is organizing the chaos that comes along with the job.

Her supervisors and coworkers always have wonderful things to say about her.  Amanda is diligent and organized. Always willing to go out of her way to assist her coworkers, serve her community, and provide well-thought feedback. We are so glad to have Amanda as part of our family.

July Staff Highlight

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This month, we are excited to introduce you to Service Coordinator, Jennifer Myers. Jenny has been a Service Coordinator for a total of 13 years. 3 years at AUCP and 10 with South Central Service Coordination before we merged with their agency. In 2007 she moved to Shippensburg, PA from a small town in Maryland. She currently serves the South Central, PA area.

Jenny and her husband, Sam, have been married for 11 years. She has 3 step-children that are now all grown and are living in various states from California, Idaho, to Pennsylvania. Together Jenny and Sam have 2 dogs (pictured below) that are like children and keep them on their toes.

Jenny enjoys being outside doing things like camping, hiking, kayaking, gardening, and then resting by picking up a book and reading. Her biggest goal in life is to be happy with whatever road she takes in life and keep her family near.

If she wasn’t a Service Coordinator, Jenny would like to be a Marine Biologist working with whales, dolphins, seals, and the like. Her favorite part about working at AUCP is meeting the participants and building friendships with them. The most challenging part is when one of her participants passes away. She says it has been a great pleasure working at AUCP. Everyone shows great teamwork and stands by each other and supports each other.

Jenny has been a phenomenal addition to our company. She is able to connect with her participants in a very unique way. She always makes it a point to go above and beyond for the coworkers and team. We are so glad to have her as part of our work family.