A Letter to Our Participants | Covid-19

To our participants,

As you are aware there have been many restrictions placed on society to prevent the spread of the COVID-19. We as an agency are continuing to do business, but in a modified way.

Our Service Coordinators are working remotely and have cell phones should you need to contact them. If you are unable to contact your Service Coordinator, please call our Toll-Free number at 1-844-819-4455. Staff are receiving a large volume of calls so you may need to leave a message, but it is our goal to give you a call back within 24 hours. Should there be an emergency, please dial 9-1-1.

Additionally, staff will be calling you on a weekly basis to check in to be sure that you are doing okay and that your needs are being met.

Backup Plan – per the waiver you are required to have a plan in place with an informal support to assist you if an attendant is unable to cover your hours. Your Service Coordinator will ask you this question and work with you if you do not currently have a plan in place.  We ask that you be prepared.

If you should happen to be quarantined due to the virus it is imperative that you reach out to let your Coordinator know as this needs to be reported and, of course, we want to make sure that you have what you need.

If you have any questions or concerns, please reach out to your Service Coordinator or by calling the main office (1-844-819-4455) to speak to a Programs Coordinator.

For state updates regarding COVID-19, go to www.health.pa.gov

Best Regards,
Kala Penrose
Director of Programs